ant88 Privacy Policy

1. About This Privacy Policy

1.1 This Privacy Policy ("Policy") describes how ant88 ("ant88", "we", "us", "our") collects, processes, stores, and discloses personal data relating to registered members and visitors ("you", "your") of the ant88 platform accessible at ant88.win and all associated subdomains and mobile interfaces.

1.2 ant88 is the data controller in respect of personal data processed under this Policy. We process personal data in accordance with applicable data protection legislation, including the Malaysian Personal Data Protection Act 2010 ("PDPA") and the obligations imposed under our international online gaming licence.

1.3 This Policy should be read alongside the ant88 Terms & Conditions, which govern your use of the platform more broadly. By registering an account or using any ant88 service, you acknowledge that you have read and understood this Policy.

1.4 If you have questions about how your data is handled, or wish to exercise any of the rights described in Section 9, please contact our Data Protection team using the details in Section 13.

2. Personal Data We Collect

2.1 ant88 collects personal data through several channels: account registration, identity verification (KYC), platform activity, payment transactions, and customer support interactions. The categories of personal data we collect include:

Identity Data:

• Full legal name as it appears on official identification;
• Date of birth and nationality;
• Malaysian IC (MyKad) number or passport number;
• Government-issued photo identification documents submitted for KYC.

Contact Data:

• Email address (primary account contact);
• Residential address (as submitted for verification);
• Mobile phone number (where provided for 2FA or communication purposes).

Financial Data:

• Payment method identifiers (eWallet account IDs, bank account details, card details where applicable) — stored in tokenised form only;
• Deposit and withdrawal transaction history;
• Account balance and transaction timestamps.

Technical & Usage Data:

• IP address, device type, browser type and version, operating system;
• Login timestamps, session duration, pages and features accessed;
• Betting and gaming activity logs (game type, bet amounts, outcomes, timestamps);
• Geolocation data (approximate, derived from IP address).

Communications Data:

• Live chat transcripts and email correspondence with the ant88 support team;
• Feedback and survey responses where voluntarily submitted.

2.2 ant88 does not collect sensitive personal data (such as health, biometric, or political opinion data) except where expressly required for responsible gaming interventions (e.g., self-exclusion records) or where you voluntarily disclose such information to our support team in the context of a responsible gaming request.

3. How We Use Your Personal Data

3.1 ant88 uses your personal data for the following purposes:

• Account Management: Creating and maintaining your ant88 account, verifying your identity, and managing your account settings and preferences.
• Service Delivery: Processing deposits and withdrawals, settling bets, crediting bonuses, and providing access to all platform features you are entitled to use.
• Regulatory Compliance: Meeting our Know Your Customer (KYC) obligations, anti-money laundering (AML) and counter-terrorism financing (CTF) requirements, and age verification duties under our licence.
• Fraud Prevention & Security: Monitoring account activity to detect unauthorised access, suspicious login patterns, bonus abuse, and other fraudulent or prohibited conduct.
• Responsible Gaming: Monitoring gaming behaviour to identify potential problem gambling indicators, administering deposit limits, cooling-off periods, and self-exclusion requests.
• Customer Support: Responding to account queries, complaints, and technical support requests submitted via live chat or email.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the ant88 platform, betting interface, game library, and payment experience.
• Communications: Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts) and, where you have opted in, promotional communications about ant88 offers and features.

3.2 ant88 will not use your personal data for automated decision-making that has legal or similarly significant effects on you without providing an appropriate mechanism for human review, except where such processing is required for fraud prevention or legal compliance purposes.

4. Legal Basis for Processing

4.1 ant88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and ant88 — including account creation, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable law, including KYC/AML obligations, age verification, and regulatory reporting duties.
• Legitimate Interests: Processing necessary for ant88's legitimate business interests where those interests are not overridden by your rights — including fraud prevention, platform security, and service improvement.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time by contacting support or managing your communication preferences in account settings.

5. Sharing Your Personal Data

5.1 ant88 does not sell, rent, or trade your personal data to third parties for marketing or commercial exploitation. Data is shared with third parties only in the following circumstances:

• Service Providers: Companies that provide services to ant88 under data processing agreements — including payment processors (Touch 'n Go, Boost, FPX gateway operators), identity verification providers, cloud infrastructure providers, fraud detection vendors, and customer support platform operators. These providers are permitted to use your data only as instructed by ant88 and in accordance with this Policy.
• Game Content Providers: When you play games provided by third-party studios (e.g., Pragmatic Play, PG Soft, Evolution), those providers may receive limited technical session data necessary to operate the game. Their data practices are governed by their own privacy policies.
• Regulatory & Law Enforcement: Where required by applicable law, court order, or regulator request, ant88 may disclose personal data to competent authorities. ant88 will, where legally permitted, notify affected members of such disclosures.
• Business Transfers: In the event of a merger, acquisition, or sale of ant88's business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

5.2 Any third party receiving personal data from ant88 is contractually required to implement appropriate technical and organisational security measures and to process the data only for the purposes specified by ant88.

6. Cookies & Tracking Technologies

6.1 The ant88 platform uses cookies and similar tracking technologies to operate core platform functionality, maintain your login session, and gather usage analytics. The categories of cookies used are:

• Strictly Necessary Cookies: Essential for the platform to function — including session management, login state, and security tokens. These cannot be disabled without preventing platform use.
• Functional Cookies: Remember your preferences such as language settings, notification preferences, and last-visited game categories.
• Analytics Cookies: Collect anonymised data about how members use the platform to help ant88 improve its services. Data is aggregated and does not identify individual users.
• Security Cookies: Support fraud detection and account security functions, including anomalous login detection.

6.2 ant88 does not use third-party advertising or retargeting cookies. You will not be tracked across other websites for the purpose of serving ant88 advertisements.

6.3 You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair or prevent platform access.

7. Data Retention

7.1 ant88 retains personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law and regulatory obligations. The general retention periods applicable to key data categories are:

• Account and Identity Data: Retained for the duration of account activity plus a minimum of 5 years following account closure, as required by AML and licensing regulations.
• Transaction Data: Retained for a minimum of 5 years from the date of transaction for financial compliance and auditing purposes.
• Communications Data: Support interactions retained for up to 3 years from the date of the last interaction, or longer where an active dispute or regulatory matter exists.
• Technical & Usage Data: Retained for up to 12 months in identifiable form; anonymised analytics data may be retained indefinitely.
• Self-Exclusion Records: Retained permanently to prevent re-registration during an active exclusion period and to support responsible gaming obligations.

7.2 When personal data is no longer required, ant88 will securely delete or anonymise it in accordance with our data disposal procedures.

8. Data Security

8.1 ant88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or alteration:

• 256-bit SSL/TLS encryption for all data in transit between your device and ant88 servers;
• Encryption at rest for sensitive stored data including payment details and identity documents;
• Role-based access controls limiting internal data access to authorised personnel with a documented business need;
• Multi-factor authentication requirements for administrative system access;
• Regular third-party security audits and penetration testing;
• Automated anomaly detection for suspicious login activity.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ant88 will notify affected members and relevant regulatory authorities within the timeframes required by applicable law.

9. Your Data Rights

9.1 Under applicable data protection law, including the Malaysian Personal Data Protection Act 2010, you have the following rights in relation to your personal data held by ant88:

9.2 To exercise any of the above rights, please contact the ant88 Data Protection team at [email protected] (plain text — not a clickable link) or via live chat. ant88 will respond to verified requests within 30 days. We may need to verify your identity before processing a request.

9.3 Note that certain rights are subject to legal limitations — for example, ant88 may be unable to delete data that is required to be retained under AML, licensing, or other regulatory obligations. Where this applies, ant88 will explain the reasons in its response to your request.

10. Children's Privacy

10.1 The ant88 platform is strictly for individuals aged 21 and above. ant88 does not knowingly collect personal data from persons under the age of 21. All account registrations require age verification, and any account found to belong to a person under 21 will be immediately closed.

10.2 If ant88 becomes aware that personal data has been inadvertently collected from a person under 21, that data will be deleted promptly. If you believe that a minor's data has been submitted to ant88, please contact us immediately via live chat or at [email protected].

11. International Data Transfers

11.1 ant88 primarily processes and stores personal data within secure data centres. Where data is transferred to service providers located outside Malaysia — such as cloud infrastructure providers or identity verification platforms — ant88 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Malaysian data protection law.

11.2 Safeguards for international transfers include contractual clauses that impose equivalent data protection obligations on recipient parties and, where applicable, reliance on adequacy determinations by relevant regulatory authorities.

11.3 For details of the specific safeguards in place for any particular international transfer, you may submit a request to the ant88 Data Protection team.

12. Changes to This Privacy Policy

12.1 ant88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Updated versions will be published on this page with a revised effective date.

12.2 Where changes are material, ant88 will notify registered members via the email address associated with their account prior to the changes taking effect. Your continued use of the ant88 platform after the effective date of an updated Policy constitutes your acceptance of the changes.

13. Contact & Data Protection Enquiries

13.1 For any questions, concerns, or requests relating to this Privacy Policy or ant88's data practices, please contact the ant88 Data Protection team through the following channels:

• Live Chat: 24/7 real-time support accessible from the ant88 platform — recommended for urgent matters.
• Email: [email protected] — for data subject access requests and formal privacy enquiries. Include "Privacy Request" in your subject line to ensure prompt routing.

13.2 ant88 aims to acknowledge receipt of all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days. For complex requests, we will notify you if an extension of up to an additional 60 days is required.

13.3 If you are dissatisfied with ant88's response to a privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.